About the Team

Our Product Design team includes three designers who individually work alongside a product manager, a software development manager, and a team of skilled developers. At Vidyard, we strive to deliver accessible, customer-centric experiences that are grounded in research and customer data. By building a close-knit and collaborative environment, we’ve developed a respectful critique process to elevate the team. We focus on discovering our customers' needs and solving fundamental problems that impact their day-to-day work lives.

What You’ll Work On

Craft & Quality:

• Partner with cross-functional teams to deliver intuitive, engaging, and accessible user experiences that meet business objectives.
• Design the thing right. Help us make user delight and ease of use a key differentiator of our product. Help the team continuously push the quality bar of our UX. Help evolve and set the vision of our design system.
• Facilitate design critiques, workshops, and collaboration sessions to foster cross-functional alignment and uplevel the skills across the design team.
• Balance long-term vision with short-term execution, continuously shipping value that is aligned to the vision.

Product Vision and Strategy:

• Lead generative research to help define the future direction of Vidyard.
• Drive the product strategy through insights and connect design initiatives with business outcomes.
• Collaborate with the Product and Engineering teams to define the design vision, strategy, and roadmap.
• Advocate for design thinking and a user-centered approach across the organization.

Communication & Collaboration:

• Present work to executive leadership with thoughtful storytelling to help influence and inspire.
• Help facilitate collaboration between design, product, and engineering to prioritize design efforts and ensure seamless execution.
• Advocate for design as a key driver of business success and user satisfaction across the entire organization.
• Build collaborative relationships with sales, marketing, and customer success to ensure a best-in-class customer experience from beginning to end.

Leadership & Management:

• Lead, mentor, and develop a high-performing team of 4+ product designers, helping them grow their skills and achieve their career goals.
• Put forth proposals for expanding the team, including developing a User Research team.
• Set clear goals, provide constructive feedback, and create development plans for team members.
• Foster a collaborative, customer-focused culture within the team and across the R&D organization.
• Implement improvements to team processes like critiques and team meetings.

What You’ll Bring to this Role

• 8+ years of experience in product design, including a combination of leadership and hands-on design work.
• Strong understanding of user-centered design principles, UX research, and design systems.
• Ability to balance leadership responsibilities with hands-on design work in a fast-paced, dynamic environment.
• Expertise in design tools like Figma.
• A strong understanding of the research and testing methods required to develop customer empathy, discover, and validate ideas.
• Ability to own the end-to-end design process.
• Ability to zoom out to conceptual-level design and zoom in to high-fidelity prototypes.
• Experience working in a squad with Product Managers and Software Developers.
• Experience in a Product-led Growth (PLG) company.
• Demonstrated ability to collaborate cross-functionally across Marketing, Sales, BizOps, and Customer Experience teams.
• Proven ability to manage, mentor, and develop high-performing teams of designers.

Vidyard is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require accommodations during the application or interview process, please let us know.

For more information and to apply, visit: Senior Manager, Product Design.