Who We Are

In a world where acquisition costs are skyrocketing, funding is scarce, and ecommerce merchants are forced to do more with less, the most innovative DTC brands understand that subscription strategy is business strategy.

Recharge is simplifying retention and growth for innovative ecommerce brands. As the #1 subscription platform, Recharge is dedicated to empowering brands to easily set up and manage subscriptions, create dynamic experiences at every customer touchpoint, and continuously evaluate business performance.

Powering everything from no-code customer portals, personalized offers, and dynamic bundles, Recharge helps merchants seamlessly manage, grow, and delight their subscribers while reducing operating costs and churn. Today, Recharge powers more than 20,000 merchants serving 100 million subscribers, including brands such as Blueland, Hello Bello, LOLA, Chamberlain Coffee, and Bobbie.

Recharge doesn’t just help you sell products—we help build buyer routines that last.

Recharge is recognized on the Technology Fast 500 (awarded by Deloitte for the third consecutive year) and is Great Place to Work Certified.

About the Role

In a Technical Support role for our Customer Success team, you are responsible for supporting our customers and delivering a world-class support experience. You will work closely with store owners to troubleshoot and resolve issues via email, live chat, and occasional phone calls.

🕒 Shift: EST hours, from 8am–5pm EST

Our Technical Support team works in shifts to provide 24/7 support to our merchants.

What You'll Do

• Live by and champion our core values: #accountability, #collaboration, #iteration, #details
• Use your technical expertise and customer service skills to resolve questions and issues for our online merchants
• Communicate clearly in writing to both technical and non-technical people
• Communicate clearly and promptly via live chat
• Communicate effectively via phone with premium plan customers
• Identify issue patterns, recommend improvements, and filter out unimportant concerns
• Contribute to ongoing development of documentation and support best practices
• Assist in onboarding new customers successfully

What You'll Bring

• Proficiency with ticketing platforms (e.g., HelpScout, Zendesk preferred)
• Resourcefulness: the ability to figure out what needs to be done and make it happen
• A passion for problem solving and the humility to ask for help when needed
• A sense of urgency and a commitment to going above and beyond to provide solutions
• Ability to work remotely and desire to make an impact at a bootstrapped startup
• Excellent customer service skills and English fluency (written and spoken)
• A team-first attitude and a polite, patient, caring, calm, and professional demeanor
• Basic knowledge of HTML, CSS, Javascript (other programming languages a plus)
• Ability and willingness to work flexible shifts
• 2+ years of experience in technical customer support at a SaaS company or similar